LAM – Terms & Conditions
LAM – Terms & Conditions
Set out below are the terms and conditions on which London Aesthetic Medicine Ltd (hereon referred to as “LAM”) provides services to its clients.
Please note your visit to www.london-aesthetic-medicine.com binds you to LAM’s terms and conditions, alongside all applicable laws and regulations, and you agree to comply with these terms and any applicable local laws and regulations.
The term ‘client’ will refer to both patients of the LAM Clinic and where appropriate models and delegates of the LAM Academy.
All clients will have a Consultation prior to any treatment being offered. We welcome a cooling-off period for our clients post consultation and prior to treatment being conducted. During the Consultation we will assess whether the requested and/or recommended treatments are suitable for you/ and their likelihood of success. Should we feel the treatments may not be suited at the time we will inform you as to the reasons why. Please note that if we feel the treatment is not appropriate, we have the right to decline to treat.
Please note that no guarantee can be given as to the precise results of any treatment undertaken. At LAM we make every effort to ensure you have the best possible outcome, however as it applies to all medical procedures, can be a spectrum of results. Results vary from individual to individual whilst also depending on numerous factors, many of which cannot always be predicted. At LAM we endeavour to use what is considered best practice and up-to-date techniques/approaches to help achieve a satisfactory outcome, but please note that there can be no guarantees as to the final outcome. Please be aware that your expectations and the predicted realistic outcome may be different.
All our clients are required to provide both written and verbal consent for a treatment. If you wish for your GP to be informed about your treatment this will incur a £100 admin fee to be payable to LAM.
London Aesthetic Medicine Clinic and Academy are registered with The Data Protection Act and will not discuss your treatment or share your details with any third party unless formally requested to.
All our clients will be photographed for monitoring purposes. If you do not wish to be photographed, we retain the right to decline conducting the treatment.
Clinic Appointments- Consultations
Initial Consultations are made at your request and require a £200 non redeemable consultation fee to be paid upon booking your slot in order to secure your appointment. Treatment bookings for all new patients require a £200 deposit.
Bookings for Treatments and Treatment Courses
Due to the demand for appointments at London Aesthetic Medicine we encourage all clients to rebook their next appointment to secure a date and time of their preferred choice. 2 weeks prior to your treatment LAM Clinic customer service team will contact you to take a payment of £200 to secure your appointment and ensure your products are ordered, this will be reimbursed against the cost of your treatment. On the day of treatment you will be required to pay the remaining balance.
All your treatments purchased as a course of treatments must be paid in full at the time of your booking and prior to your first treatment. Packages are valid for 12 months from the date of booking and all treatments must be performed within this period. Any treatments not conducted by the 12th month of the initial booking date will be forfeited. All courses of booked treatments are non-refundable, non-transferable and cannot be used as credit against other treatments. However, should you not be able to complete your course due to unforeseen medical reasons (formally documented by your specialist doctor or GP) we may be able to offer an extension at our discretion.
Cancellations made 48 working hours (Mon-Friday 9am-5pm) prior to your appointment are free of charge. However missed appointments, arriving late or cancellations made less than 48 working hours will incur a £200 cancellation fee payable within 24 working hours. If you are booked on any course of treatment and are late or fail to attend that treatment will be automatically deducted from your course. Please also note that we have the right to decline further appointments if deemed appropriate.
Due to unforeseen circumstances your appointment may occasionally run late and we ask you to please note that as this is a medical practice we cannot always honour agreed times, however we shall do our best to alert you of this should there be a significant delay.
Please note listed prices on printed and online materials are intended as a guide and should be confirmed at the time of the consultation itself.
Please note once a syringe is purchased in Clinic it has to be used at the time of the treatment only and for the consulted client (for hygiene and safety purposes). Any additional injections/ top-ups thereafter will incur a new syringe fee.
All previous filler treatments should be discussed during the initial Consultation. Any information not provided during the Consult or on the consent paperwork relating to previous fillers injected will be held at the risk of the client, should any complications occur relating to filler interaction in the future.
Botulinum Toxin Injection Top-up Reviews
After your initial botulinum toxin treatment, we encourage all our clients to attend a complimentary visit at around 2 weeks time post initial treatment. Any additional units injected may be subject to further charges which shall be discussed during the second review. Should you not book your review at 2 weeks or fail to attend it, a further £150 review fee will be incurred if the review is held within the first 4 weeks alongside any additional units.
The client is obliged to inform us of any previous treatments. Furthermore, it is the responsibility of the client to adhere to recommended precautions prior to and following treatments. LAM does not accept liability for any complications as a result of inaccurate medical history, incomplete disclosures, or failure to adhere to required precautions or follow ups.
We do not refund medical skincare products for hygiene reasons, once purchased.
All procedures and products carry risks both for expected adverse effects and true complications which you have consented to. Some people may be at greater risk of complications. All our clients are requested to contact us directly as soon as possible should they experience any adverse effects and/or complications and we shall offer you the next available appointment for your review, photography and strategy formulation. Should a complication be more serious, and you wish to treat it yourself through the NHS or privately please inform us of your decision. Should we also feel that you may need to be seen by the NHS we may be able to support with recommendations and arrangements within the NHS, or if you wish privately then this shall be at your own cost.
Please note that we do not offer a refund or transfer of payment in the event of any side effect (including but not limited to redness, bruising, swelling, itching, tenderness) or rare complications (including but not limited to hypo/hyperpigmentation, infection, allergy, tissue injury, nerve injury, vascular injury, necrosis, scarring etc).
Prior to any treatment it is the client’s responsibility to provide us with all relevant medical information. London Aesthetic Medicine Ltd, Dr Uliana Gout or the staff members will not be liable for any damage that occurs due to the client’s failure to disclose all information.
Prior to and after all treatments it is the client’s responsibility to fully comply with all instructions/information/guidance provided to them by London Aesthetic Medicine Ltd, and/or Dr Uliana Gout and her team regarding the care required.
London Aesthetic Medicine, Dr Uliana Gout and her team will not be liable in contract or otherwise for any economic/financial loss or for any other indirect or consequential loss or damage arising out of or in connection with, its provision of any goods and/or services to the client.
We endeavour to treat all our clients appropriately, compassionately and fairly. Should however in the unlikely event you experience an issue with any part of your treatment journey, you are entitled to make a complaint and we shall be happy to provide you with our complaints policy.
Use of Website Materials
Please note that permission to only temporarily download one copy of the website materials for personal use/non-commercial transitory viewing only under license is only granted to our clients. Furthermore, transfer of title is not provided. Under this licence you cannot: modify any content; make copies of any materials herewith; make use of any materials for any public display/educational content/commercial purposes; or transfer the materials to another entity or person.
Please note this license will automatically terminate if you happen to violate any of these restrictions and furthermore may be terminated by LAM at any time.
Please note that upon terminating your viewing of these materials or upon the termination of this license it is your duty and need to destroy any downloaded materials in your possession whether they happen to be in electronic or printed format.
Please note that London Aesthetic Medicine Ltd has not reviewed all of the sites linked to its website and as such is not responsible for any content of any such linked sites. Furthermore, the inclusion of any link does not imply an endorsement of the site London Aesthetic Medicine Ltd. Please note that the use of any such linked website only remains at the user’s own risk.
Please note that London Aesthetic Medicine Ltd may revise these terms of service for its website and practice at any time without prior notice. By using this website, you are in agreement that you are bound by the then current version of these terms of service.
Please note that these terms and conditions are governed by and construed in accordance with the laws of England and you agree to irrevocably submit to the exclusive jurisdiction of the courts in England.